The Benefits are so many but let us mention a few here :  

1.  It is a comfortable and interactive video support channel for your banking customers who use your online Banking channels like your Website, Mobile App, ATMs and the Contact center especially with the current reviewed  Bank operation hours in Bank Branches across board. 
2. It  will help your Bank improve your Relationship management with your customers at no cost to them as customers can conveniently connect with your Bank remotely and can been seen in a secured face to face interaction for verification. 
3.  It creates trust between your Bank and your customers, because both the Bank employee and the customer can see each other, just like if the customer is right there in the banking hall. Adds a Human touch to the Remote Banking!
4. It Increases your Bank's net promoter Score 
5. It is best for Diaspora Banking to ensure reach to your Bank's customer beyond our shores. 
6. It offers a convenient banking option to customers as they can now choose how to interact with your bank with a secure omnichannel face to face engagement without being physically present at the branch. 
7. With Video banking there is financial inclusion for people living with disabilities and challenges who can not easily come to the bank branch. Video banking ensures there is trust between your bank and the customer as you can engage face to face. They are only expected to come into the banch if the need really arises as a last resort. 
8. With Video Banking you can increase Bank's revenue from more businesses and new Account opening from customers beyond your normal reach. 
9. Video Banking enables new and valuable engagement opportunities, such as the ability to include people who would not be able to attend in-person meetings, like remote subject matter experts or customer family members to close deals or loan originations faster.

SGSL in partnership with our OEM/Tech partner implemented GTBank Video Banking since 2018, the first Video banking platform to go live in Nigeria. With the GTBank Video Banking Service, customers can make such transactions as requesting for account update; card transfer requests for NRN; account opening; account reactivation; bank statement requests; proxy pick-up requests; token Request, replacement and transfer for NRN; mobile banking set-up; re-registration request; login details and password reset, and many other account enquiries, requests and complaints.

Video conferencing solutions are platforms that you can use for virtual meetings and team collaboration, but most of them are insecure for Banking and hence not designed for transactional Banking because of complaince and security of banking data!

Also Video Banking does not require both parties to set a date and time to communicate and now wait for the scheduled appointment. Customer can at any time access Video Banking for a Face-to-Face Chat from your Bank's website, kiosk or mobile Banking app. So far there is someone available to speak with the customer, he or she can access banking services from any Video enabled device of choice from any location even if in diaspora.  Video conferencing solutions requires that all attendees must show up which takes awya convenince banking from the mix. 

Video Banking addresses the consumer side of collaboration and enables communication between businesses providing the ability to share educational information and provide a platform for business negotiations.

Video Banking is an Omnichannel enterprise application just like your CBA, ERP and BPM solutions in the Bank and yes will come at slightly pricy TCO,  however, it should be not just about the cost, but the value in ROI it brings to your bank as a technology driven and customer centric bank.  It also comes with Security, Convenience, improved customer experience, compliance, and robust workflow designed with all banking use cases chekcs all the boxes in your Bank’s due diligence. The Return on investment (ROI) really outweighs the total cost of ownership. 

On the other hand, the SaaS model is available that changes your CAPEX to OPEX therefore reducing the TCO with same loaded value.